Return & Exchange Policy
Applicable Conditions
1.14-Day Worry-Free Return & Exchange: You can apply for a return or exchange within 14 days from the date of receiving the product.
Condition Requirements:
Product must be unopened, unused, and in original packaging (including all accessories and gifts).
Order number or electronic invoice must be provided.
2. Non-Returnable/Non-Exchangeable Items
❌ Activated software or digital products (e.g., system activation codes).
❌ Customized items (engraved or specially configured products).
❌ Items damaged by human factors (water damage, drops, scratches, etc.).
3. Quality Issues
30-Day Warranty: If performance faults occur, please contact customer service to apply for a return or exchange.
Inspection Requirement: Must provide an official authorized institution’s inspection report (proving no human damage).
Shipping Costs: If quality issue is confirmed, we will bear the return shipping cost.
4. Return & Exchange Process
Submit an application: Log in to your account and apply in the "Order Center" or email annawork132545@gmail.com.
Review of materials: Provide photos/videos showing the product issue (response within 48 hours).
Return the product: Send back via DHL/UPS or other traceable logistics (keep tracking number).
Refund processing: Refund will be made via the original payment method within 5 business days after receiving the returned goods.